Privacy Policy

Introduction

At Cognivyn Infrasys LLP ("COGNIVYN"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act, India).

Information We Collect

Personal Information

We collect personal data that you voluntarily provide to us when you:

• Submit inquiry or booking forms on our portal
• Book an advisory session or strategic consultation
• Subscribe to engineering notes or newsletters
• Enter into a service agreement or Statement of Work (SOW) with COGNIVYN

This information includes your full name, business email address, phone/WhatsApp number, organization name, and project specifications.

Automatically Collected Data & Analytics

When you browse our portal, we automatically collect telemetry data such as IP address, browser type, operating system, referring URLs, and page navigation analytics to ensure site performance and security.

Cookies & Tracking Technologies

We use essential cookies for portal functionality and optional analytics and advertising cookies, including the Meta Pixel and Google Analytics, to analyze traffic performance and serve relevant updates. Where analytics or advertising tracking is used, we ask for your consent through a cookie-consent banner before any tracking cookies are placed — you can accept or decline at any time. You can also instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Meta Pixel and Advertising Data

With your consent, we use the Meta Pixel (Facebook/Meta Platforms, Inc.) on our website to measure the effectiveness of our advertising, understand how visitors use our site, and improve our services. The pixel may collect device and usage information — such as browser type, referring pages, and interactions — and records standard events including page views, content views, leads (form submissions), and completed payments.

The Meta Pixel runs only after you accept analytics tracking through our cookie-consent banner. Data collected by the pixel is processed by Meta under its own policies. You can learn more about how Meta uses data in the Meta Data Policy and control advertising personalisation in your Meta Ads Settings.

You may withdraw your consent at any time by clearing your browser storage or contacting us at privacy@cognivyn.in.

Data Residency & Security

All personal data collected is stored on secure cloud infrastructure located in India. We employ industry-standard TLS encryption, strict role-based access control (RBAC), and technical safeguard protocols to prevent unauthorized access, loss, or data breaches. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights Under DPDP Act 2023

As a Data Principal under Indian law, you possess the following rights regarding your personal information:

• Right to access summary of personal data held by COGNIVYN
• Right to correction, completion, and updating of inaccurate data
• Right to erasure of personal data when purpose is fulfilled
• Right to withdraw consent for data processing at any time
• Right to nominate a representative in case of incapacity

Data Sharing

We do not sell your personal data. We may share data with vetted service processors solely to fulfill contracted services:

• Payment Gateways: Cashfree Payments, Razorpay, PayU (for processing INR transactions)
• Infrastructure & Email: Vercel, Supabase, Cloudflare, Resend

Privacy Contact & Grievances

For any questions, data access requests, or privacy grievances under the DPDP Act 2023, please contact our Data Protection Officer at: